Document Ordering Website Version 3

STEP BY STEP

Password Recovery...

  1. To regain access to the system, you should firstly click on the "Forgotten Password?" button on the first login page, this will take you to the password recovery page.
  2. If you know your username, enter it in the first input box (labelled" I know my username").
  3. If you don't know your username, enter your email address in the second input box (labelled Email Address).
  4. Click the "Reset Password" button. This will assign a new password to your account, and it will be emailed to your email address. You can now use the login details in this email to login to your account.
  5. If the supplied username or email address does not match any accounts on our system, you will be given a telephone number to call to speak to Kelly's Document Storage. Don't worry, we should be able to get you up and running again over the phone!

ADDITIONAL NOTES:

The first time you login, after resetting your password, you will be required to change it to something more memorable.

When you forget your password, we will change it to something else, and send you the new one by email. We cannot send you your current password because all passwords on our system are stored in an encrypted format.

If you have more than one account linked to your email address, we will reset the password on all accounts you have, when specifying only an email address. For this reason, it is usually better to supply the username if you know it.

Always keep your password secret, and do not write it down - if you do you may be allowing someone else access to your account!

If you need further help, call Kelly's Document Storage on 01483 447 209, or email docorders@kellystorage.co.uk.

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